CUSTOMER EXPERIENCE & PROJECT MANAGEMENT
CUSTOMER: innogy CX Factory in Berlin / https://iam.innogy.com
I was an active part of future customer-led and digitally-enabled Customer Experience Factory. The CX Factory team ensures impact at scale across innogy B2C regarding customer-focused journey improvements and their redesign. This initiative is one of the global innogy B2C priority programs where I was working together in teams of highly-skilled professionals with international exposure.
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